Privacy/Refund Policy

The Privacy Policy outlined herein for Searchincity.in (referred to as the "site") governs the collection, possession, storage, handling, and treatment of personal identifiable information/data and sensitive personal data (collectively referred to as "information") of users of the website www.searchincity.in, its mobile application, and m-site (collectively referred to as the "Platform").

It is imperative for all users to carefully read and comprehend this Privacy Policy as it is designed to safeguard their privacy. Additionally, this Privacy Policy delineates methods through which users can ensure the protection of their personal identifiable information. By accessing our Platform, providing your information, or utilizing our product/service, you explicitly consent to abide by the terms of this Privacy Policy and the relevant Terms of Service. By accessing or using our platform/services, you provide explicit consent for the collection, use, sharing, or other processing of your information in accordance with this Privacy Policy. Should you disagree, kindly refrain from accessing or using our Platform or Service.

You acknowledge that the disclosure of Personal Information is voluntary. Should you wish not to disclose any Personal Information prior to completing any registration process on our platform or prior to availing any services offered on our platform, you may opt not to do so; however, failure to provide requested information may result in an incomplete registration process and/or inability to avail our services.

This privacy policy constitutes a legally binding document and is formulated in accordance with the guidelines of the Information Technology Act, 2000, and its associated rules and regulations (as amended from time to time), as well as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. No physical or digital signatures are required to render the terms of this policy binding. The terms of this privacy policy become effective upon your use of our Platform/service.

YOUR Information with US.

Searchincity.in collect various information’s in order to provide and continually improve its products & services. The information may be collected online or offline. Regardless of the collection method, the same privacy protection shall apply to all data/information including personal information.

When you register with or purchase something from our ‘Platform’, as part of the registration or buying and selling process, we collect the personal information you give us such as your name, address, email address and other data such as date of birth, educational qualifications, Marital status, and similar Personal Information ("Personal Information") & credit card/debit card, and other payment instrument details (but not limited to) location, photographs and social media details. When you browse our website or contribute content such as ratings, comments, testimonials, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We, either through third party service provider or by our own, collect the Know-Your-Customer (KYC) related document from you. KYC related documents include but not limited to, driving licence, proof of possession of Aadhaar number, the Voter's Identity Card, Pan Card, GST, Passport, job card issued by NREGA (duly signed by an officer of the State Government and letter issued by the National Population Register containing details of name and address).

If Officially Valid Documents furnished by you don’t have an updated address, then in addition, we may also collect the utility bill (electricity, telephone, post-paid mobile phone, piped gas, water bill) not more than two months old, property or Municipal tax receipt; pension or family pension payment orders (PPOs) issued to retired employees by Government Departments or Public Sector Undertakings, containing the address.

If you are Sole Proprietary firms, we may collect the documents which include, (a) Registration certificate; (b) Certificate/licence issued by the municipal authorities under Shop and Establishment Act. (c) Sales and income tax returns. (d) GST certificate (provisional/final). (e) IEC (Importer Exporter Code) issued to the proprietary concern by the office of DGFT or Licence/certificate of practice issued in your firm’s name (in case of Importer /Exporter). (f) Income Tax Return (just the acknowledgement) in your firm’s name, duly authenticated/acknowledged by the Income Tax authorities. (g) Utility bills such as electricity, water, landline telephone bills, etc., or, the documents relating to proof of business/activity. We may also conduct verification and collect such other information and clarification as would be required to establish the existence of your firm, as per our satisfaction.

If you are Legal Entities, we may collect the documents which includes, (a) Certificate of incorporation; (b) Memorandum and Articles of Association; (c) Permanent Account Number of the company; (d) Board resolution & power of attorney granted to its managers, officers or employees to transact on its behalf or Documents relating to beneficial owner. If you are partnership firm, we may collect the documents which include, (a) the certified copies Registration certificate; Partnership deed; Permanent Account Number of the partnership firm and Documents relating to beneficial owner, managers, officers or employees. If you are Trust, we may collect the documents which include, (a) the certified copies Registration certificate; Trust deed; Permanent Account Number or Form No.60 of the trust and Documents relating to beneficial owner, managers, officers or employees.

If you are unincorporated association or a body of individuals, we may collect the documents which include, (a) the certified copies Resolution of the managing body; Permanent Account Number or Form No.60 of the unincorporated association or a body of individuals and Documents relating to beneficial owner, managers, officers or employees. We, either through third party service provider or by our own, may also undertake Video based Customer Identification Process (V-CIP) in Compliance of KYC policy of RBI.

We also communicate with the users through in-app (mobile application) notifications, SMS, email which may lead to data collected by us from the user such as permissions for sending offers/information from our partners, opinion polls etc. We show online advertisements & use tracking tools including Google Analytics, cookie tracking, location tracking & access to your phone book (after receiving your explicit consent) & other behavioural tracking when you are using our website or mobile application.

The Personal Information is used for three general purposes: to customize the content you see, to fulfil your requests for certain services, and to contact you about our services via including but not limited to email's, SMS’s and other means of communication. Where possible, we indicate which fields are required and which fields are optional.

You always have the option to not provide information by choosing not to use a particular service, product or feature on our Platform. We also collect data (on regular basis) from various sources such as newspaper, visiting cards, pamphlets, magazines and journals (including both free and pay), by appointment of data collectors, join free option made available on our ‘Platform/s’.

THIRD-PARTY SERVICES:

In general, the third-party providers we utilize will only collect, use, and disclose your information as necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, maintain their own privacy policies regarding the information we are obliged to provide to them for your purchase-related transactions.

We advise you to review the privacy policies of these providers so that you can comprehend how your personal information will be handled by them. It's important to note that some providers may be situated in or operate facilities in jurisdictions different from either you or us. Therefore, if you decide to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Upon leaving our website or being redirected to a third-party website or application, you are no longer bound by this Privacy Policy or our website’s Terms of Service.

Links: Clicking on links on our website may redirect you away from our site. We do not assume responsibility for the privacy practices of other sites and encourage you to review their privacy statements.

 

DISCLOSURE

• We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We shall share/disclose the data/information, without obtaining prior consent from You, with Government agencies mandated under the law to obtain information including sensitive personal data or information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
• We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to: (a) respond to subpoenas, court orders, or other legal process or to government/ law enforcement agencies requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, companies, or others. (e) for purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
• As we continue to develop our business, we may disclose your personal information to third parties, such as vendors, sellers, service providers, business partners and other stakeholders. We may share your Personally Identifiable Information with third party service providers to the extent that it is reasonably necessary to perform, improve or maintain OUR Service. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service.
• We do not disclose your personal information to third parties without your explicit consent.

PAYMENT

We use UPI Platform for processing all our payments. We do not store your personal data on our servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and others. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers. For more details, you may check and read terms and conditions of respective brands on their official website.

REFUND POLICY

Any payment once credited to Amazing Techevents Pvt. Ltd. are NON REFUNDABLE UNDER ALL CIRCUMSTANCES, UNLESS NOTIFIED THROUGH OFFICIAL MAIL OR IN WRITTEN APPLICATION, WITHIN 24 HOURS OF SUCH TRANSACTION. 

Amount credited towards availing any service or services, like subscription or membership services, offered by Amazing Techevents Pvt. Ltd. (hereby referred to as ATPL) and or any of its official vertical namely Searchincity, Amazing Club and other that are yet to be named and officially included under ATPL,  shall not be refundable in part or full if any of the intended service is once activated against such payment. Before activation, the paid amount may be refunded in part after deducting the operational cost that may be maximum to the 50 percent of the service cost of the intended service for which the payment was credited.

Payment for Franchisee Registration process, will be processed in full, and shall remain NON REFUNDABLE Under all aircumstance once the agreement is accepted, acknowledged and signed by both Franchisor and Franchisee. From the date of payment till the date of signing the Franchisee Agreement, the amount remains refundable after deduction of 50 percent of the Franchisee amount, (towards loss of business opportunity and other operational and publicity cost/s), upon receiving request from the prospective franchisee, stating reason that is valid, acceptable and genuine. 

All refunds shall be paid within 30 days from approval of such refund application, without any interest payable in any manner whatsoever.

We Do Not Collect these Information:

Searchincity.in does not collect sensitive personal data or information until it is considered absolutely necessary to provide the service or to fulfil the purpose and for a lawful purpose connected with a function or activity.

Usage of Personal Information:

Personal Information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only. We do not sell Personal Information. If you are a customer of our services, your Information shall be shared with our subscribers/advertisers and you shall be given consent to the same.

If you submit Personally Identifiable Information to us through the ‘platform’, then we may use your personal information to operate, maintain, and provide to you the features and functionality of our Service/s.

The data/information collected shall be used for the purpose for which it has been collected. In addition, we use the/se data to provide service/s, fulfil your request/s, to host contests, promotions, and surveys and to help us personalize our service offerings, as it helps us in operating, providing, improving, understanding, customizing, supporting, and marketing our services in the best way to you.

Processing of Personal Information

Personal /Sensitive personal data may be processed if such processing is necessary:

1. For legal compliances or obligations.
2. Respond to any medical emergency or any other emergencies.
3. Prevention and detection of any unlawful activity.
4. Solely for official and internal records and use.

Retention of Your Personal Information

Personal information will be retained for the duration necessary to fulfil the business objectives delineated in the Terms of Service at the point of collection or subsequently authorized by you.

We adhere to applicable laws in retaining your personal information, ensuring it is not retained for a period longer than necessary for the purpose for which it was initially collected or as mandated by any relevant legislation.

If the retention of personal information contravenes any data protection laws or if the data is no longer deemed necessary for the interests of searchincity.in or the data providers, it shall be expunged.

DATA TRANSFERS
User Information that we collect may be transferred to, and stored at, any of our affiliates, partners or service providers which may be inside or outside the country you reside in. By submitting your personal data, you agree to such transfers.

SECURITY OF PERSONAL DATA AND INFORMATION

 

• The security of your Personal Information is very important to us.

 

• We employ commercially reasonable and industry-standard security measures to prevent unauthorized access, maintain data accuracy and ensure proper use of information we receive.

 

• These security measures are both electronic as well as physical but at the same time no data transmission over the Internet can be guaranteed to be 100% secure.

 

• We strive to protect the User Information, although we cannot ensure the security of Information furnished/transmitted by the users to us.

 

• However, you are responsible for keeping your device and your account safe and secure, and you must notify us promptly of any unauthorized use or security breach of your account or our Services. Your account information is protected by the password you use to access your online account. Please keep this password confidential.

 

• We maintain reasonable physical, electronic and procedural safeguards to protect your information.

 

AGE OF CONSENT

By utilizing this "platform," you assure that you are of legal age in your state or district of residence, or that you meet the legal age requirements therein. This "Platform" does not recommend children under the age of 13 to access our platform without parental supervision or consent. We verify your age based on the date of birth you provide. When children visit our platform or utilize our service, we assume that they do so under parental supervision, control, and consent, and we process their information accordingly. We are committed to processing the personal data of children in a manner that safeguards their rights and best interests.

COOKIES

We use cookies to maintain session of our users. It is not used to personally identify you on other websites. We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information in respect to your use of the site and track your visits to third party websites.

We also use cookies to recognize your browser software and to provide features such as recommendations and personalization.

Third parties whose products or services are accessible or advertised through the site, including social media sites, may also use cookies or similar tools, and we advise you to check their privacy policies for information about their cookies and the practices followed by them. We do not control the practices of third parties and their privacy policies govern their interactions with you.

 

CHANGES IN PRIVACY POLICY
 

The policy may undergo revisions periodically; thus, users are advised to review it intermittently. We assure you that we will never significantly alter our policies and practices in a manner that diminishes the protection of your previously collected information without your explicit consent.

 

FOR ANY OR ALL YOUR DOUBTS AND / OR QUESTIONS:

Please feel free to contact us through e-mail at info@searchincity.in or amazingtecheventspvtltd@gmail.com